Customer Feedback Built Into SuiteCRM
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 15 minutes
Connect
Embed a Simplesat survey in your SuiteCRM email templates. No developer setup required.
Configure
Add the survey to SuiteCRM's case-closure email. Merge fields tie each to a record.
See results
Feedback flows into Simplesat dashboards with SuiteCRM context, by team and operator.
Why SuiteCRM teams pick Simplesat
SuiteCRM is an owned, open-source CRM. Simplesat adds CSAT surveys and reporting.
Surveys in the emails you already send
One-click CSAT, NPS, or 5-star surveys embed in SuiteCRM's case closure emails.
Tied to the record it came from
Each response carries its case context: operator, team, record type.
Reporting SuiteCRM can't do
Dashboards surface satisfaction trends by operator, team, and time period.
Everything the integration does
Simplesat collects feedback at SuiteCRM case closure, enriching each response with source record context for segment reporting.
What you need
SuiteCRM
plan:
SuiteCRM Community (free) or Hosted plans
Simplesat plan:
Standard or higher
Permissions:
SuiteCRM admin access for email templates
Setup time:
15–30 minutes
SuiteCRM is a free, open-source CRM forked from SugarCRM, maintained by a community and used by thousands of organizations that want full data ownership and no per-user licensing. It runs self-hosted or on managed hosting.
The Simplesat integration embeds one-click CSAT, NPS, or 5-star surveys in SuiteCRM's case and ticket closure emails. Merge fields attribute every response to the right contact, operator, and record, with reporting by team and operator.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
