Customer Feedback Inside Your Outreach Sequences
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link your Simplesat account and add your survey embed code to any Outreach sequence template.
Configure
Drop a one-click survey into any sequence step: post-close NPS, a check-in, or a renewal cue.
See results
Responses flow into Simplesat dashboards. Track satisfaction across sequences, reps, and periods.
Why Outreach teams pick us
Outreach powers sales engagement. Simplesat adds the customer feedback loop.
Surveys in your sequences
Paste a Simplesat block into any Outreach template - one-click CSAT or NPS from the inbox.
Feedback tied to the rep
Each response is attributed to the sequence and sender, so you track satisfaction by rep.
Beyond open rates
Simplesat surfaces satisfaction trends across sequences and team - a sentiment signal for engagement.
Everything the integration does
Simplesat embeds into Outreach's sequence templates — collect structured feedback at any point in the sales workflow.
Add a survey to any campaign, or email and seamlessly send to your entire list at once. Dynamic fields within the survey embed identify each response. Set up and send a quarterly NPS campaign within minutes.
What you need
Outreach
plan:
Outreach Standard or higher
Simplesat plan:
Standard or higher
Permissions:
Outreach access to edit sequence templates
Setup time:
Under 10 minutes
Outreach is a leading AI-powered sales execution platform used by mid-market and enterprise revenue teams, combining multi-channel engagement, deal management, conversation intelligence, and forecasting in one workspace. Pricing is custom, typically from ~$100 per user per month.
The Simplesat integration embeds one-click surveys in Outreach email templates and sequence steps, capturing CSAT or NPS at any point. Responses flow into Simplesat, attributed to the rep and sequence.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
