Customer Feedback Inside Your Yesware Sales Emails
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Add your Simplesat embed code to any Yesware template or saved reply - no separate setup.
Configure
Drop a one-click survey into any template. On Enterprise with Salesforce, fields personalize.
See results
Responses flow into Simplesat, attributed to the sender. Track by template, rep, and cycle.
Why Yesware teams choose Simplesat
Yesware shows if emails open. Simplesat tells you if the experience is worth keeping.
Surveys in every template
Embed a CSAT, NPS, or 5-star survey in any Yesware template - answered from the inbox.
Personalized on Enterprise
On Yesware Enterprise with Salesforce, dynamic fields pull recipient details automatically.
Reporting across outreach
Dashboards show satisfaction by rep and template - a signal alongside Yesware's tracking.
Everything the integration does
Simplesat integrates with Yesware's templates so reps collect structured feedback from any email.
Drop a one-click survey into any Yesware template and every sales touch can ask for feedback. On Yesware Enterprise, Salesforce dynamic fields personalize the survey per recipient.
Save a survey as a template, canned response, or quick reply, and agents insert it into any message with one click. Full control over who gets asked, with responses attributed to the agent who sent it.
What you need
Yesware
plan:
Yesware Pro+ (Enterprise for SF fields)
Simplesat plan:
Standard or higher
Permissions:
Yesware access to edit email templates
Setup time:
Under 10 minutes
Yesware is a sales email productivity platform that works inside Gmail and Outlook, adding tracking, templates, sequences, scheduling, and CRM sync. Pricing runs from a free tier to $85 per user per month.
The Simplesat integration embeds one-click surveys in Yesware templates, letting reps collect CSAT or NPS. On Enterprise with Salesforce, dynamic fields personalize per recipient. Responses flow into Simplesat for reporting by rep and template.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
