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September 29, 2022
Feature
New feature: conditional logic and follow-up questions
Customer opinions aren’t always easy to fit on a single numerical scale.Follow-up questions help your customers clarify what they’re thinking. They also give…
April 5, 2022
Feature
Simplesat integrations 2.0
Simplesat works best when it’s integrated with your existing stack.Integrating with the big tools took priority: ConnectWise and Autotask are essential for…
November 10, 2021
Feature
Publish testimonials in real-time with feedback widgets
After you get a survey system in place and start collecting feedback from your customers, you're sure to notice how some of the positive comments look just…
November 2, 2021
Feature
Introducing CES (Customer Effort Score) for Simplesat
In 2016, Simplesat launched with only CSAT as a metric option for surveys. Shortly after, we added NPS (Net Promoter Score). Now, finally, we’re excited to…