Query Simplesat CSAT in Amazon Redshift
Live in minutes
70+ Integrations
No extra tools for most setups
Feed feedback into Redshift
Connect
Generate a Simplesat API key and point your Glue, Lambda, or ETL tool at the endpoint.
Configure
Map fields - score, comment, type, metadata, timestamp - to your schema. Schedule via Glue.
See results
Responses land as query-ready rows. Join with warehouse data and pipe into any BI tool.
Why AWS data teams use Simplesat
On AWS — Redshift, Glue, QuickSight? Simplesat makes CSAT a queryable dimension.
Schema-stable rows
Each response is a structured record - score, comment, type, timestamp. Consistent.
Fits your AWS orchestration
Schedule syncs via EventBridge, Glue, or Step Functions - your account, your IAM.
CSAT next to your AWS data
In Redshift, scores join billing, ticket, and usage data for account health.
What the Redshift integration does
Simplesat exposes structured response data — scores, comments, metadata — via its API for ingestion into Redshift via your ETL.
Every survey response lands in your warehouse automatically: scores, comments, sentiment, and synced metadata as query-ready tables. Join customer satisfaction with revenue, ticket, and product data wherever your analysts already work.
What you need
Amazon Redshift
plan:
AWS (Provisioned Cluster or Serverless)
Simplesat plan:
Standard or higher
Permissions:
Simplesat API key; AWS IAM write to schema; ETL
Setup time:
2–4 hours (eng.)
Amazon Redshift is AWS's fully managed cloud data warehouse for petabyte-scale SQL analytics. It runs as a provisioned cluster or Redshift Serverless and integrates with S3, Glue, EventBridge, and QuickSight.
The Simplesat integration makes CSAT, NPS, and 5-star response data available via the API for ingestion into Redshift through your own ETL pipeline. Once loaded, satisfaction data sits alongside revenue, product, and support records.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can survey data flow into Power BI, Snowflake, Looker, or our data warehouse?
Yes. Native connectors cover Snowflake, BigQuery, Databricks, and Amazon Redshift. Feedback also flows into Power BI, Tableau, Looker Studio, Google Sheets, and Geckoboard. Need something custom? Scheduled CSV exports, webhooks, and the API can pipe your data anywhere else.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
