Land Simplesat feedback in Databricks Delta Lake
Live in minutes
70+ Integrations
No extra tools for most setups
Feedback in your Databricks lakehouse
Connect
Point a Databricks notebook, Spark job, or ETL tool at the Simplesat API responses endpoint.
Configure
Map a Delta table to Simplesat's response fields and schedule the load with your orchestrator.
See results
Feedback lands in Delta Lake, joinable with product and billing data for churn and sentiment work.
Why data teams choose Simplesat
Databricks models churn and health. Simplesat adds the missing input: real feedback.
Model-ready feedback
Every response is a typed row - score, comment, type, metadata - ready to join or label.
Join with product data
Sit scores next to usage, tickets, and billing to model churn and segment accounts by health.
Sentiment and NLP
Run verbatim comments through Spark NLP or any LLM pipeline for topic and sentiment analysis.
Everything the integration does
Simplesat's API delivers scores, comments, and metadata into Delta Lake — a first-class dataset your data teams can join with anything.
Every survey response lands in your warehouse automatically: scores, comments, sentiment, and synced metadata as query-ready tables. Join customer satisfaction with revenue, ticket, and product data wherever your analysts already work.
What you need
Databricks
plan:
All Databricks tiers (AWS, Azure, or GCP)
Simplesat plan:
Standard or higher
Permissions:
API key + Databricks schema write access
Setup time:
2 to 4 hours
Databricks is a cloud data and AI platform built on a lakehouse architecture, running on AWS, Azure, and GCP with Apache Spark and Delta Lake. Data, analytics, and ML teams use it to process large-scale data and build pipelines in one place.
The Simplesat integration makes CSAT, NPS, and 5-star data - scores, comments, and metadata - available via API for ingestion into Delta tables, where it joins with product, billing, and support data to power churn models, retention analysis, and NLP.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can survey data flow into Power BI, Snowflake, Looker, or our data warehouse?
Yes. Native connectors cover Snowflake, BigQuery, Databricks, and Amazon Redshift. Feedback also flows into Power BI, Tableau, Looker Studio, Google Sheets, and Geckoboard. Need something custom? Scheduled CSV exports, webhooks, and the API can pipe your data anywhere else.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
