CSAT next to your MaestroQA scorecard
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70+ Integrations
No extra tools for most setups
Satisfaction in your QA workflow
Connect
Link Simplesat to MaestroQA at the survey level. Authorize write-back to graders' tickets.
Configure
Set up the sync so each response posts score and comment to the MaestroQA ticket.
See results
Graders open a ticket and see the customer's score and comment beside the QA scorecard.
Why QA teams use Simplesat
QA shows agent performance; CSAT shows customer feeling. Simplesat connects both.
The customer's voice in QA
Responses sync to the MaestroQA ticket as notes and fields for graders.
Coach with evidence
When scorecard and CSAT disagree, coach; when they align, reinforce. Both in one view.
Independent CSAT beside QA
Surveys are scored independently of the rubric - CSAT in the customer's own words.
What the MaestroQA integration does
Simplesat syncs satisfaction data — score, comment, metadata — to the MaestroQA ticket as notes and fields for graders.
Feedback syncs to the related ticket in MaestroQA as internal notes and field updates, so graders see how the customer actually felt next to the QA scorecard.
What you need
MaestroQA
plan:
MaestroQA (Rippit) with integration support
Simplesat plan:
Standard or higher
Permissions:
MaestroQA integration access; connected helpdesk
Setup time:
Under 20 minutes
MaestroQA (rebranded to Rippit in 2026) is an omnichannel quality assurance platform used by support teams at companies like Etsy and Peloton to score agent interactions and improve CX through customizable scorecards.
The Simplesat integration syncs satisfaction responses - CSAT scores, comments, and ticket metadata - to the corresponding MaestroQA ticket as internal notes and field updates. Graders see how the customer rated the experience.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can survey data flow into Power BI, Snowflake, Looker, or our data warehouse?
Yes. Native connectors cover Snowflake, BigQuery, Databricks, and Amazon Redshift. Feedback also flows into Power BI, Tableau, Looker Studio, Google Sheets, and Geckoboard. Need something custom? Scheduled CSV exports, webhooks, and the API can pipe your data anywhere else.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
