Automate data transfers with Supermetrics
Live in minutes
70+ Integrations
No extra tools for most setups
How to use Supermetrics with Simplesat
Connect
In Supermetrics, add Simplesat as a data source and authorize with your Simplesat account. No custom API work required.
Configure
Pick your destination - Google Sheets, Excel, Looker Studio, BigQuery, Snowflake, Redshift - and the CSAT, NPS, and 5-star fields to include. Set a refresh schedule.
See results
Supermetrics keeps the destination in sync automatically. Combine feedback with SEO, social, and campaign data for a full-picture dashboard.
Why use Supermetrics
The power of Supermetrics is the data sources you can connect alongside Simplesat.
Combine your data
Pull social, SEO, and more, then join it with satisfaction data to see the full picture.
Strategic advantage
Less time gathering data means more time for insight - with full ownership of your data.
Many destinations
Move Simplesat data to Sheets, Excel, Looker Studio, BigQuery, S3, Redshift, Snowflake, and more.
Automate reporting
Supermetrics automates your data delivery so you can easily access it. This way, you'll have more time to
Satisfaction data means more next to the numbers it explains. Report CSAT and NPS alongside ad spend, traffic, and pipeline in one Supermetrics-powered view.
Use Supermetrics to move Simplesat feedback into the tools your reporting already lives in: Looker Studio, Google Sheets, Excel, or your warehouse, refreshed on a schedule.
What you need
Supermetrics
plan:
Any Supermetrics plan that supports Simplesat as a source
Simplesat plan:
Standard or higher
Permissions:
Supermetrics account plus admin on your target destination
Setup time:
Under 15 minutes
Supermetrics automates data delivery to destinations including Google Sheets, Excel, Looker Studio, API, Amazon S3, Azure SQL, Azure Synapse, Google Cloud Storage, Redshift, and Snowflake.
The Simplesat integration moves your CSAT, NPS, and 5-star data into the warehouse or BI tool of your choice, so you can combine feedback with social, SEO, and campaign data for a complete view.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can survey data flow into Power BI, Snowflake, Looker, or our data warehouse?
Yes. Native connectors cover Snowflake, BigQuery, Databricks, and Amazon Redshift. Feedback also flows into Power BI, Tableau, Looker Studio, Google Sheets, and Geckoboard. Need something custom? Scheduled CSV exports, webhooks, and the API can pipe your data anywhere else.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
