Live CSAT and NPS in BrightGauge dashboards
Live in minutes
70+ Integrations
No extra tools for most setups
Add Simplesat as a datasource fast
Connect
Add Simplesat as a datasource with your API key; CSAT and NPS dashboards appear.
Configure
Pick the survey feed and enable board, department, and channel attribute sync.
See results
Responses sync automatically; drag gauges into any dashboard or report.
Integrating Simplesat with
BrightGauge
Why MSPs connect the two
BrightGauge unifies service data; Simplesat adds client satisfaction to the view.
Feedback straight into your gauges
Add Simplesat as a datasource; CSAT and NPS dashboards sync automatically.
Slice it the way you run
Board, department, and channel attributes break CSAT down by queue or team.
Client reports that prove value
Drop satisfaction gauges into QBR reports beside SLA and ticket volume.
Everything the integration does
Simplesat connects to BrightGauge as a live datasource, feeding CSAT and NPS into your gauges, dashboards, and client reports, no exports.
Simplesat sends ticket attributes along with each response, like ConnectWise board and department or Zendesk channel, so your gauges break satisfaction down the way your service desk actually runs.
Add Simplesat as a BrightGauge datasource with your API key and two dashboards appear ready-made: CSAT and NPS. Every response syncs automatically, ready for gauges, dashboards, and client reports.
What you need
BrightGauge
plan:
BrightGauge subscription (ConnectWise)
Simplesat plan:
Standard or higher
Permissions:
BrightGauge admin; Simplesat API key
Setup time:
Under 15 minutes
BrightGauge, now ConnectWise Reports and Dashboards, is an MSP business intelligence platform that aggregates PSA, RMM, and other data into unified dashboards and automated client reports. It serves 1,500+ companies.
The Simplesat integration adds Simplesat as a native datasource: CSAT and NPS data syncs automatically into two ready-made dashboards. Board, department, and channel attributes let you slice satisfaction in every report and QBR.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can survey data flow into Power BI, Snowflake, Looker, or our data warehouse?
Yes. Native connectors cover Snowflake, BigQuery, Databricks, and Amazon Redshift. Feedback also flows into Power BI, Tableau, Looker Studio, Google Sheets, and Geckoboard. Need something custom? Scheduled CSV exports, webhooks, and the API can pipe your data anywhere else.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
