CSAT Surveys and Feedback Inside Kaseya Vorex
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to Kaseya Vorex with your credentials. It reads tickets and sends surveys.
Configure
Embed a CSAT, NPS, or 5-star survey in Vorex closure emails. Set follow-up rules.
See results
Ratings post back to the Vorex ticket as internal notes. Details sync to Simplesat.
Why Vorex teams choose Simplesat
Vorex runs your service desk. Simplesat closes the loop with automated surveys.
Surveys go out automatically
Embed a branded survey once. Every resolved Vorex ticket triggers one.
Feedback inside the ticket
Ratings and comments post back to the Vorex ticket as internal notes.
Leaderboards and reporting
Dashboards break scores down by agent, team, and client. Spot at-risk accounts.
Everything the integration does
Simplesat connects to Kaseya Vorex to collect feedback automatically, write it back to tickets, and roll it into reporting.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
Feedback can be actioned immediately by creating a ticket in your helpdesk. Close the loop with unhappy customers before they churn, and make sure the positively engaged customers hear back too!
What you need
Vorex
plan:
All Kaseya Vorex plans
Simplesat plan:
Standard or higher
Permissions:
Kaseya Vorex admin access for email templates
Setup time:
Under 10 minutes
Kaseya Vorex is a cloud-based IT service desk and PSA tool, acquired by Kaseya in 2015 within the IT Complete platform alongside VSA and IT Glue. It serves midsize IT teams and MSPs with ticketing, projects, and reporting.
The Simplesat integration embeds CSAT, NPS, or 5-star surveys in Vorex's closure emails, collecting feedback on every resolved ticket. Ratings post back as internal notes, and responses sync to Simplesat for reporting.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
