Survey patients after every Cliniko appointment
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat and Cliniko. Simplesat reads appointment data and triggers surveys on completion.
Configure
Fire a branded CSAT, NPS, or 5-star survey after each appointment, attributed per practitioner.
See results
Feedback flows to Simplesat in real time. Track scores by practitioner, type, or location.
Why Cliniko practices pick us
Cliniko handles scheduling. Simplesat gives every patient a voice after each visit.
Patient-ready surveys
Branded, mobile CSAT, NPS, and 5-star surveys sent minutes after an appointment ends.
Feedback tied to the right practitioner
Every response is attributed to the appointment, practitioner, and location.
Reporting that runs the practice review
Track NPS trends, compare practitioners, and export for reviews.
Everything the integration does
Simplesat connects natively to Cliniko so patient surveys fire automatically when appointments close — no manual exports or Zapier required.
When an appointment wraps in Cliniko, the patient gets a survey. Measure experience visit by visit, practitioner by practitioner.
What you need
Cliniko
plan:
All Cliniko plans
Simplesat plan:
Standard or higher
Permissions:
Cliniko admin to authorize the connection
Setup time:
Under 10 minutes
Cliniko is cloud-based practice management software used by 65,000+ allied health professionals - physiotherapists, chiropractors, podiatrists, and therapists - mainly in Australia, NZ, and the UK.
The Simplesat integration triggers a patient survey automatically when an appointment closes in Cliniko, measuring satisfaction by visit and practitioner. Responses sync to dashboards so practice owners can compare clinicians and act on feedback.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
