Collect feedback after every appointment
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
No OAuth needed - embed a Simplesat survey in the emails Scheduling already sends.
Configure
Edit a confirmation or follow-up template, paste the Simplesat embed, add merge fields, save.
See results
Responses flow into Simplesat as appointments complete. Track by type, member, or period.
Why Scheduling teams pick us
Scheduling books the appointment. Simplesat captures how it went — automatically.
Surveys clients complete
One-click CSAT, NPS, and 5-star in the email clients already expect - branded and no login.
Catch problems early
Responses arrive in real time. Route low scores to an alert and reach out early.
Trends, not one-off scores
Dashboards show satisfaction across appointments, practitioners, and locations.
Everything the integration does
Simplesat works through Squarespace Scheduling's email templates — no API or developer work to fire surveys after every appointment.
Embed surveys in booking confirmations and follow-up emails, so every appointment ends with a feedback ask while the experience is still fresh.
What you need
Squarespace Scheduling
plan:
Any Squarespace Scheduling (Acuity) plan
Simplesat plan:
Standard or higher
Permissions:
Access to edit Scheduling email templates
Setup time:
Under 10 minutes
Squarespace Scheduling, built on Acuity Scheduling (acquired 2019), is an online booking platform used by solo practitioners, studios, salons, clinics, and service businesses. It handles scheduling, reminders, intake forms, packages, and payments.
The Simplesat integration works through Acuity email templates: a one-click survey in the post-appointment email fires after each booking. Responses sync to Simplesat dashboards for real-time visibility into client satisfaction.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
