Real CSAT surveys inside every Crisp conversation
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Authenticate your Crisp workspace in Simplesat. No code - just your login and workspace.
Configure
Pick a survey type - CSAT, NPS, or 5-star - to trigger when a conversation closes.
See results
Responses flow into Simplesat and post back to the conversation as an internal note.
Why Crisp teams choose Simplesat
Crisp has a basic rating; Simplesat is built for real surveys and reporting.
Surveys that fit your brand
CSAT, NPS, or 5-star. Customize look and follow-up. Native to Crisp.
Feedback where agents work
Every response posts back to the conversation as an internal note in Crisp.
Reporting leadership will read
Simplesat turns scores into dashboards, trends, and leaderboards - QBR-ready.
Simplesat vs. Crisp native surveys
Crisp's rating is a directional signal. Simplesat is what you graduate to for branded surveys and reporting.
What the Crisp integration does
The Crisp integration links live chat to Simplesat's engine — collecting responses in chat, writing them back, syncing context.
When a Crisp conversation closes, the survey appears right in the chat. Feedback captured in the moment, in the channel.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
What you need
Crisp
plan:
All Crisp plans (Essentials+ for in-chat)
Simplesat plan:
Standard or higher
Permissions:
Crisp workspace admin access
Setup time:
Under 10 minutes
Crisp is a customer messaging platform used by over 500,000 businesses, combining live chat, a shared inbox, a knowledge base, and chatbots in one workspace. It is popular with startups and small-to-mid SaaS companies.
The Simplesat integration delivers CSAT, NPS, and 5-star surveys inside Crisp conversations as they close, writing every response back as an internal note with conversation context for Simplesat reporting.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
