Collect customer feedback straight from Missive
Live in minutes
70+ Integrations
No extra tools for most setups
Set up in minutes, send in one click
Connect
Link your Simplesat account and generate your survey link or embed code. No developer work required.
Configure
Save your survey as a Missive response template. Agents insert it into any reply with one click.
See results
Responses flow into Simplesat reporting, attributed to the agent who sent each survey.
Why Missive teams choose Simplesat
Missive's Smart CSAT infers sentiment. Simplesat gives you a real, branded survey.
A real survey, not an estimate
CSAT, NPS, and 5-star - save as a Missive template, insert in one click.
Attributed to the agent who asked
Surveys sent through Missive templates tie each response to the agent.
Scores into action
Dashboards, leaderboards, and trends from your Missive feedback. Share or publish.
Simplesat vs. Missive native
Missive's Smart CSAT estimates satisfaction from content. Simplesat puts customers on record with a real survey.
What the Missive integration does
The Simplesat–Missive integration turns response templates into one-click survey delivery for any conversation.
Save a survey as a template, canned response, or quick reply, and agents insert it into any message with one click. Full control over who gets asked, with responses attributed to the agent who sent it.
What you need
Missive
plan:
All Missive plans
Simplesat plan:
Standard or higher
Permissions:
Missive admin access for shared templates
Setup time:
Under 10 minutes
Missive is a shared inbox and team communication platform for small and mid-sized businesses - agencies, SaaS, and ops-heavy teams. Bootstrapped from Quebec City, it unifies email, SMS, WhatsApp, and social in one collaborative inbox.
The Simplesat integration works through Missive's response templates: agents save a branded CSAT, NPS, or 5-star survey and insert it in one click. Each response is attributed to the sending agent and flows into dashboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
