Customer feedback that stays inside Trengo
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to your Trengo account using your API credentials. No developer work required.
Configure
Embed your survey in Trengo's close emails. Pick CSAT, NPS, or 5-star; fields auto-map.
See results
Ratings post back as notes, tag the ticket, update the contact, and sync to fields.
Why Trengo teams choose Simplesat
Trengo's CSAT covers basics. Simplesat adds branded surveys and deeper reporting.
Surveys built for the inbox
CSAT, NPS, and 5-star - branded, one-click, embedded in close emails.
Feedback where agents work
Every response posts to the conversation as a note and tags the ticket by sentiment.
Reporting on the whole picture
Leaderboards, scorecards, and trends from Trengo data, with scores on contacts.
Simplesat vs. Trengo native
Trengo's native CSAT is a baseline. Simplesat is the step up for more survey types and richer reporting.
What the Trengo integration does
Connects surveys to closed conversations across channels, routes responses into Trengo, and keeps contacts and fields in sync.
Feedback information lands as tags or labels directly on the ticket: instant filters for reporting in the tools your team already uses.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
All related feedback information syncs to custom fields in your helpdesk, accessible directly where the data can be made useful.
What you need
Trengo
plan:
All Trengo plans (Grow+ for automation)
Simplesat plan:
Standard or higher
Permissions:
Trengo admin access
Setup time:
Under 10 minutes
Trengo is an AI-powered omnichannel inbox used by 3,000+ businesses, including Porsche, SEAT, and Audi. Founded in Utrecht in 2015, it unifies WhatsApp, email, live chat, social, and voice for e-commerce, hospitality, and travel teams.
The Simplesat integration embeds CSAT, NPS, or 5-star surveys in Trengo's close emails, posts each response back as a note, tags the ticket by score and sentiment, and syncs ratings to contacts and custom fields.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
