Better customer feedback, built into LiveAgent
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to your LiveAgent account using your API key. No code required.
Configure
Add your survey to LiveAgent's ticket-resolution emails. Pick CSAT, NPS, or 5-star.
See results
Ratings sync to contacts and ticket fields. Negative responses auto-open a follow-up ticket.
Integrating Simplesat with
LiveAgent
Why LiveAgent teams pick Simplesat
LiveAgent's native CSAT covers basics. Simplesat adds survey types and CX reporting.
Surveys that fit the moment
CSAT, NPS, and 5-star, branded and embedded in resolution emails.
Close the loop automatically
Negative responses open a new LiveAgent ticket; scores sync to custom fields.
Reporting leadership acts on
Agent leaderboards, scorecards, and trends built from LiveAgent feedback.
Simplesat vs. LiveAgent surveys
LiveAgent has built-in surveys on paid tiers. Simplesat adds survey types, follow-up, and agent reporting.
Everything the integration does
Connect surveys to closed tickets, route responses back into LiveAgent, keep contacts current, and trigger follow-ups automatically.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Feedback can be actioned immediately by creating a ticket in your helpdesk. Close the loop with unhappy customers before they churn, and make sure the positively engaged customers hear back too!
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
All related feedback information syncs to custom fields in your helpdesk, accessible directly where the data can be made useful.
What you need
LiveAgent
plan:
Small Business plan or higher
Simplesat plan:
Standard or higher
Permissions:
LiveAgent admin access
Setup time:
Under 10 minutes
LiveAgent is an all-in-one customer service platform used by 4,800+ businesses, combining help desk, live chat, call center, and a social inbox in one dashboard. It is popular with SMBs and trusted by BMW, Yamaha, and Huawei.
The Simplesat integration embeds CSAT, NPS, or 5-star surveys in LiveAgent's ticket-resolution emails, syncs every response back with full ticket context, auto-creates follow-up tickets from negative feedback, and updates contact records and custom fields.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
