CSAT surveys built into every eDesk reply
Live in minutes
70+ Integrations
No extra tools for most setups
Live in minutes, running in every reply
Connect
Link your Simplesat account and select the survey you want to send. No developer access needed.
Configure
Add the survey to an eDesk smart reply template. Agents insert it into any message with one click.
See results
Responses flow into Simplesat in real time. Track CSAT trends and spot issues by channel.
Why eDesk teams choose Simplesat
eDesk's CSAT lives inside eDesk. Simplesat is standalone — branded and cross-channel.
Surveys agents control
Save a Simplesat survey as a smart reply - agents insert with one click, attributed correctly.
Feedback in your tools
Responses land in Simplesat - filter by channel, tag, and rating; push alerts to Slack or email.
Reporting across channels
eDesk handles 200+ marketplaces; Simplesat gives one view - dashboards, leaderboards, trends.
Simplesat vs. eDesk native surveys
eDesk's built-in CSAT fires on resolution. Simplesat adds branded surveys, more metrics, and cross-platform reports.
Everything the integration does
The eDesk integration puts Simplesat surveys in smart reply templates — flexible, attributed, and live in the queue your team works in.
Save a survey as a template, canned response, or quick reply, and agents insert it into any message with one click. Full control over who gets asked, with responses attributed to the agent who sent it.
What you need
eDesk
plan:
All eDesk plans
Simplesat plan:
Standard or higher
Permissions:
eDesk admin to manage smart reply templates
Setup time:
Under 10 minutes
eDesk is a helpdesk built for eCommerce, used by online retailers and marketplace sellers to manage support across Amazon, eBay, Shopify, and 200+ channels from one inbox. It's known for order-data context on every ticket.
The Simplesat integration lets agents embed CSAT, NPS, and 5-star surveys in eDesk smart reply templates, building feedback into the reply workflow. Responses flow into Simplesat for dashboards and cross-platform reporting.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
