CSAT surveys triggered by Front rules
Live in minutes
70+ Integrations
No extra tools for most setups
Collecting Front feedback in minutes
Connect
Link your Simplesat account, pick a survey, and generate the webhook URL for Front rules.
Configure
Fire surveys with Front rules after resolution or on a tag, or add one to a message template.
See results
Responses flow into Simplesat with conversation context, and write back as notes on the contact.
Integrating Simplesat with
Front
Why Front teams choose Simplesat
Front's native CSAT is Front-only. Simplesat adds branded surveys and full reporting.
Surveys that fit your workflow
Trigger via Front rules and webhooks, or save one as a message template.
Feedback on the conversation and contact
Every response writes back as a note and logs on the contact.
One view across every channel
Simplesat rolls email, SMS, social, and voice feedback into one dashboard.
Simplesat vs. Front native surveys
Front's native CSAT collects ratings from Front conversations. Simplesat adds branded, cross-platform reporting.
Everything the integration does
Rule-triggered surveys, template embeds, note write-back, contact logging, and data sync, in the inbox where your team works.
Save a survey as a template, canned response, or quick reply, and agents insert it into any message with one click. Full control over who gets asked, with responses attributed to the agent who sent it.
Use Front rules and webhooks to fire surveys at exactly the right moment, by email or in-app, after resolution or any event a rule can reach.
Contacts sync from your platform to Simplesat automatically. Lists, segments, and reporting stay accurate with zero CSV wrangling.
Each response is added to the contact, building a feedback history anyone on the team can read before their next conversation.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
What you need
Front
plan:
All plans (webhooks need Professional+)
Simplesat plan:
Standard or higher
Permissions:
Front admin access (rules, templates)
Setup time:
Under 15 minutes
Front is a collaborative inbox used by 9,000+ businesses to manage email, SMS, live chat, social, and voice in one shared workspace. It is popular with customer ops, account management, and support teams at mid-market companies.
The Simplesat integration triggers CSAT, NPS, and 5-star surveys via Front rules and webhooks, embeds them in templates, and writes every response back to the conversation as a note and to the contact record. All responses flow into Simplesat dashboards.
Works with your whole stack
Frequently asked questions
Can I trigger surveys from Front rules?
Yes. Front rules fire surveys through webhooks, sent by email or in-app, and agents can add surveys to replies using message templates. Each response logs to the contact record, with conversation details attached.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
