CSAT surveys beyond Help Scout Happiness Ratings
Live in minutes
70+ Integrations
No extra tools for most setups
Collecting feedback in under 10 minutes
Connect
Authenticate Help Scout in Simplesat to read conversations and write tags, notes, and fields.
Configure
Embed a CSAT, NPS, or 5-star survey in closure emails. Merge fields attribute each response.
See results
Responses arrive with context. Scores write back as tags, notes, and fields; contacts update.
Why Help Scout teams pick us
Happiness Ratings are a pulse check. Simplesat adds branded surveys and deeper reporting.
Surveys customers complete
CSAT, NPS, and 5-star, branded, in the closure email Help Scout already sends.
Feedback where agents work
Every response writes back as a tag, internal note, and custom fields - no tab switching.
Leaderboards and trends
Dashboards break satisfaction down by agent and team, with trends and coaching data.
Simplesat vs. Happiness Ratings
Help Scout's Happiness Ratings are good. Simplesat adds more metrics, richer write-back, and deeper reporting.
Everything the integration does
The Help Scout integration covers the full loop — surveys in closure emails, two-way sync into tickets and contacts, and team reporting.
Feedback information lands as tags or labels directly on the ticket: instant filters for reporting in the tools your team already uses.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
All related feedback information syncs to custom fields in your helpdesk, accessible directly where the data can be made useful.
What you need
Help Scout
plan:
Help Scout Standard ($50/mo) or higher
Simplesat plan:
Standard or higher
Permissions:
Help Scout admin access (API key)
Setup time:
Under 10 minutes
Help Scout is a customer support platform used by 12,000+ businesses, known for its clean shared inbox and Happiness Rating feature. SaaS companies, eCommerce brands, and mission-driven teams use it for customer relationships.
The Simplesat integration embeds CSAT, NPS, and 5-star surveys in Help Scout's closure emails, writes responses back as tags, notes, and custom fields, keeps contact records updated, and feeds dashboards and leaderboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
