Branded CSAT surveys inside HelpDesk ticket emails
Live in minutes
70+ Integrations
No extra tools for most setups
Live inside HelpDesk's closure emails
Connect
Link your Simplesat account. No developer access needed - just your HelpDesk credentials.
Configure
Embed a CSAT, NPS, or 5-star survey in HelpDesk's ticket-closure emails.
See results
Responses flow into Simplesat dashboards as they arrive. Track scores by type and period.
Integrating Simplesat with
HelpDesk
Why HelpDesk teams pick Simplesat
HelpDesk's native rating is basic. Simplesat adds branded surveys and richer reporting.
Surveys that look like your brand
Customized CSAT, NPS, and 5-star surveys with your logo and follow-up questions.
A feedback layer your whole team can use
Every response is captured in Simplesat, filterable by date and rating.
Dashboards and trends leadership trusts
Simplesat turns raw scores into trend charts and team satisfaction views.
Simplesat vs. HelpDesk ratings
HelpDesk's built-in rating is basic. Simplesat adds branded, multi-metric surveys and deeper reporting.
What the integration does
Drop a branded survey into the closure emails HelpDesk already sends — satisfaction at the right moment, zero agent effort.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
What you need
HelpDesk
plan:
All HelpDesk plans
Simplesat plan:
Standard or higher
Permissions:
HelpDesk admin to edit email templates
Setup time:
Under 10 minutes
HelpDesk is a ticketing system by Text (formerly LiveChat, Inc.), used by thousands of support teams to manage email and chat requests, with native connections to LiveChat and ChatBot.
The Simplesat integration embeds CSAT, NPS, and 5-star surveys in HelpDesk's ticket-closure emails, capturing feedback the moment a ticket resolves and feeding responses into Simplesat dashboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
