Branded customer surveys, built into Kayako
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to your Kayako account. No developer work required.
Configure
Add your survey to Kayako's close emails. Pick CSAT, NPS, or 5-star with merge fields.
See results
Responses arrive in Simplesat with full ticket context, ready for dashboards and trends.
Integrating Simplesat with
Kayako
Why Kayako teams choose Simplesat
Kayako has native CSAT at ticket close. Simplesat adds branded surveys and CX reporting.
Surveys customers complete
CSAT, NPS, and 5-star - branded, one-click, in the emails Kayako already sends.
Every rating tied to the agent
Kayako's merge fields pass agent, ticket, and customer details with every response.
Reporting leadership will act on
Agent leaderboards, team scorecards, and trend dashboards built from Kayako feedback.
Simplesat vs. Kayako native surveys
Kayako's native CSAT triggers at ticket close. Teams choose Simplesat for branded surveys and richer reporting.
What the Kayako integration does
The Simplesat–Kayako integration embeds branded surveys in your ticket-resolution emails, with full agent and ticket attribution built in.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
What you need
Kayako
plan:
All Kayako plans
Simplesat plan:
Standard or higher
Permissions:
Kayako admin to edit notification templates
Setup time:
Under 10 minutes
Kayako is a unified customer service platform founded in 2001, with customers including Peugeot, De Beers, and NASA. It manages inquiries across email, live chat, social, and web forms from a single shared inbox, with automation and self-service built in.
The Simplesat integration embeds CSAT, NPS, or 5-star surveys in Kayako's ticket-close emails, with merge fields attributing each response to the right agent and ticket - feeding Simplesat dashboards and leaderboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
