Real customer feedback, right inside Kustomer
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link your Simplesat account to Kustomer using your API credentials. No developer work required.
Configure
Add your survey to Kustomer's close emails. Pick a type and set merge fields.
See results
Ratings post back as conversation notes and tag the ticket, then flow into Simplesat.
Why Kustomer teams pick Simplesat
Kustomer's surveys are solid. Simplesat goes further on types, branding, reporting.
Surveys customers complete
CSAT, NPS, and 5-star embedded in Kustomer's closure emails - branded and one-click.
Feedback in the queue
Every rating posts back as an internal note and tags the ticket for your views and automations.
Reporting for CX leaders
Leaderboards, scorecards, dashboards, and testimonials from the tickets you close.
Simplesat vs. Kustomer surveys
Kustomer's surveys cover the basics. Simplesat adds deeper surveys, cross-platform feedback, and CX reporting.
Everything the integration does
The Simplesat–Kustomer integration ties surveys to conversations you close and routes every response into agents' views.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Feedback information lands as tags or labels directly on the ticket: instant filters for reporting in the tools your team already uses.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
What you need
Kustomer
plan:
All Kustomer plans (Enterprise and Ultimate)
Simplesat plan:
Standard or higher
Permissions:
Kustomer admin to edit notification emails
Setup time:
Under 10 minutes
Kustomer is an AI-powered customer service CRM for mid-market and enterprise B2C teams, unifying email, chat, SMS, social, and voice into one timeline. High-volume support teams use it for automation, AI routing, and reporting.
The Simplesat integration embeds branded CSAT, NPS, or 5-star surveys in Kustomer's close emails, posts each response back as an internal note, and tags the ticket with rating and sentiment for agent and team reporting.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
