Customer feedback inside your osTicket workflow
Live in minutes
70+ Integrations
No extra tools for most setups
Set up in minutes, one-click sends
Connect
Link your Simplesat account and generate your survey link or embed code. No code required.
Configure
Save your survey as an osTicket canned response. Agents insert it into any reply with one click.
See results
Responses flow into Simplesat, attributed to the agent, for dashboards and leaderboards.
Integrating Simplesat with
osTicket
Why osTicket teams pick Simplesat
osTicket keeps costs low. Simplesat adds branded feedback inside your ticket process.
Surveys in any queue
CSAT, NPS, and 5-star saved as a canned response - agents insert with one click.
Agent attribution
Each response ties to the agent who sent it, building a performance record without changing workflow.
Reporting for leaders
Dashboards, leaderboards, and trends from your osTicket feedback, made measurable.
Simplesat vs. osTicket surveys
osTicket has no native CSAT in its core platform. Simplesat adds branded feedback with no platform change.
What the osTicket integration does
The Simplesat–osTicket integration turns canned responses into one-click surveys — ask for feedback in any ticket.
Save a survey as a template, canned response, or quick reply, and agents insert it into any message with one click. Full control over who gets asked, with responses attributed to the agent who sent it.
What you need
osTicket
plan:
All osTicket editions (self-hosted/cloud)
Simplesat plan:
Standard or higher
Permissions:
osTicket admin access to create canned responses
Setup time:
Under 10 minutes
osTicket is a widely used open-source helpdesk ticketing system, self-hosted or cloud, and one of the most popular free options for IT and support teams. It centralizes email, web, and phone requests into a shared queue with canned responses, SLA management, and reporting.
The Simplesat integration works through osTicket canned responses: agents save a branded CSAT, NPS, or 5-star survey and insert it into any reply with one click, each response attributed to the agent.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
