Bring Pendo NPS data into Simplesat reporting
Live in minutes
70+ Integrations
No extra tools for most setups
Product and support feedback, one view
Connect
Link Pendo to Simplesat at the survey level and authorize the NPS data pull.
Configure
Map Pendo NPS fields to Simplesat records and set the sync schedule.
See results
Pendo NPS and Simplesat CSAT sit side by side in one reporting view.
Pair Simplesat with Pendo
Pendo shows how users feel about your product; Simplesat, how they feel about support.
Product and support, analyzed together
Sync Pendo NPS into Simplesat and spot patterns you'd miss alone.
One less report to build
Simplesat pulls Pendo NPS automatically, always current, always in one place.
Richer journey reporting
Pendo tracks in-app, Simplesat tracks service, for a fuller customer-health view.
What the Pendo integration does
Simplesat pulls Pendo NPS data into its reporting environment, so product and support scores sit side by side, no manual exports.
Already collecting NPS in Pendo? Sync it into Simplesat and analyze product and support feedback side by side, in one reporting view.
What you need
Pendo
plan:
Pendo paid tier with data export/sync
Simplesat plan:
Standard or higher
Permissions:
Pendo API access; Simplesat survey connection
Setup time:
Under 20 minutes
Pendo is a product experience platform used by 14,000+ organizations to track user behavior, deliver in-app guidance, and collect NPS feedback. Product, CX, and customer success teams at B2B SaaS companies rely on it.
The Simplesat integration syncs NPS responses from Pendo into Simplesat, so product and support satisfaction can be analyzed together in one reporting view, without manual exports.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can survey data flow into Power BI, Snowflake, Looker, or our data warehouse?
Yes. Native connectors cover Snowflake, BigQuery, Databricks, and Amazon Redshift. Feedback also flows into Power BI, Tableau, Looker Studio, Google Sheets, and Geckoboard. Need something custom? Scheduled CSV exports, webhooks, and the API can pipe your data anywhere else.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
