Real feedback on every Spiceworks ticket
Live in minutes
70+ Integrations
No extra tools for most setups
Set up in minutes, sent automatically
Connect
Link Simplesat to your Spiceworks account. No developer work required.
Configure
Add a survey to ticket-close emails, with agent, ticket, and customer merge fields.
See results
Responses arrive enriched with ticket context, ready for dashboards and leaderboards.
Why Spiceworks teams add Simplesat
Spiceworks keeps your helpdesk free; Simplesat adds the feedback layer on top.
Surveys that close the loop automatically
CSAT, NPS, and 5-star in ticket-close emails, one click to rate.
Agent attribution on every response
Merge fields pass technician, ticket ID, and requester with each survey.
Reporting that proves IT's value
Leaderboards, scorecards, and trend dashboards from ticket-close feedback.
Simplesat vs. Spiceworks
Spiceworks has no native CSAT. Simplesat adds branded feedback to your free helpdesk, no migration.
What the integration does
Simplesat embeds branded surveys in Spiceworks ticket-resolution emails, with full technician and ticket attribution built in.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
What you need
Spiceworks
plan:
All Spiceworks editions
Simplesat plan:
Standard or higher
Permissions:
Spiceworks admin: notification templates
Setup time:
Under 10 minutes
Spiceworks is a free IT helpdesk and network monitoring platform widely used by IT departments and MSPs, especially in the SMB market. It centralizes support tickets from email and web into a shared queue with basic reporting.
The Simplesat integration embeds CSAT, NPS, or 5-star surveys in Spiceworks' ticket-close emails, with merge fields attributing every response to the right technician, customer, and ticket, feeding Simplesat dashboards and leaderboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
