Close the loop on every Zoho Desk ticket
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Up and running in under 10 minutes
Connect
Link Simplesat to your Zoho Desk account using your API credentials. No code required.
Configure
Embed a CSAT, NPS, or 5-star survey in Zoho Desk resolution emails; map ticket fields.
See results
Ratings post back as a note, tag score and sentiment, update contacts, and feed reporting.
Integrating Simplesat with
Zoho Desk
Why Zoho Desk teams pick us
Zoho Desk has native happiness ratings. Simplesat adds richer surveys and reporting.
Surveys that get answered
Branded one-click CSAT, NPS, and 5-star surveys in Zoho Desk's resolution emails.
Feedback that follows the ticket
Ratings post back as a note and tag score and sentiment for agents and managers.
Reporting for the whole support org
Agent leaderboards, team scorecards, trend dashboards, and testimonials.
Simplesat vs. Zoho Desk surveys
Zoho Desk has built-in happiness ratings from Express up. Simplesat adds multiple survey types and richer reporting.
What the integration does
Connect surveys to the tickets your team closes, route every response back into the queue, and keep contact records current.
Feedback information lands as tags or labels directly on the ticket: instant filters for reporting in the tools your team already uses.
Each response is added to the contact, building a feedback history anyone on the team can read before their next conversation.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
All related feedback information syncs to custom fields in your helpdesk, accessible directly where the data can be made useful.
What you need
Zoho Desk
plan:
All plans (Express+ for API access)
Simplesat plan:
Standard or higher
Permissions:
Zoho Desk admin access
Setup time:
Under 10 minutes
Zoho Desk is a cloud-based help desk used by 100,000+ businesses worldwide, part of the Zoho suite. It centralizes email, chat, phone, social, and web support with AI-assisted routing, SLA management, and workflow automation.
The Simplesat integration embeds CSAT, NPS, or 5-star surveys in Zoho Desk resolution emails. Responses post back as a ticket note, tag rating and sentiment, update contacts, and sync to custom fields.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
