Simplesat works for your industry

Simplesat integrates with the helpdesks, CRMs, communication tools, and BI platforms your team already runs on. Every score, comment, and trend reaches the right place — automatically.

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Report CSAT by team, agent, and queue

Give every manager a clean view of the scores their team owns, with drill-down to the rating, the customer, and the ticket.

Reporting

Find out why your CSAT dropped

Slice CSAT trends by channel, agent, segment, and topic to find the cause without combing through tickets.

Reporting

Keep product and shipping feedback out of agent scores

Separate complaints about the product or carrier from feedback on the agent, so CSAT measures what the agent actually controls.

Routing

Recover unhappy customers before they churn

Catch every bad rating in real time and route it to the right human to make the save.

Routing

See and act on feedback right inside the ticket

Open a ticket and see the rating, comment, and follow-ups right there, without leaving the helpdesk.

Routing

Import feedback from your previous survey tool

Bring your CSAT and NPS history with you, so day one on Simplesat shows years of context, not an empty dashboard.

Surveys

Measure customer effort after support interactions

Track how hard it felt for customers to get help, and pinpoint the workflows that wear them out.

Surveys

Survey customers after they receive their order

Catch satisfaction the moment the box lands, before the experience fades from memory.

Surveys

Clear feedback starts here

Simplesat is free to try and fast to set up. Built for teams that don't have time to waste.

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