Customer Feedback Inside Accelo
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Authenticate your Accelo account in Simplesat and pick the email templates to carry surveys.
Configure
Embed a one-click CSAT, NPS, or 5-star survey in Accelo's closure emails.
See results
Responses flow into Simplesat dashboards the moment clients rate. Track scores by team or client.
Integrating Simplesat with
Accelo
Why Accelo teams choose Simplesat
Accelo runs your service ops. Simplesat turns every closed request into feedback.
Surveys clients complete
One-click CSAT, NPS, and 5-star surveys embed in Accelo's emails - no friction.
Feedback in the workflow
Every rating ties to its client and request - satisfaction sits alongside the work.
Dashboards drive accountability
Reporting breaks scores by team and client, so managers spot problems early.
Everything the integration does
Simplesat embeds branded surveys in your Accelo ticket-closure emails and feeds every response into dashboards your team will actually use.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
What you need
Accelo
plan:
All Accelo plans
Simplesat plan:
Standard or higher
Permissions:
Accelo admin access for email templates
Setup time:
Under 10 minutes
Accelo is an AI-powered professional services automation (PSA) platform used by agencies, IT consultancies, and project-based businesses to manage clients, projects, time, billing, and support in one system.
The Simplesat integration embeds one-click CSAT, NPS, and 5-star surveys in Accelo's ticket-closure emails, attributing every response to the right client and request. Responses sync back to Simplesat dashboards for a live view of satisfaction.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
