Satisfaction scores in Lifecycle Insights
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70+ Integrations
No extra tools for most setups
Connected and syncing in 10 minutes
Connect
Add your Simplesat API key in Lifecycle Insights under Administration > Integrations.
Configure
Lifecycle Insights imports your feedback and syncs it to client scorecards and QBRs.
See results
CSAT trends sit beside lifecycle and risk data - every QBR backed by evidence.
Why MSPs connect Simplesat
Lifecycle Insights powers QBRs. Simplesat adds what clients want: are they happy?
Feedback flows in automatically
Collect CSAT, NPS, or 5-star feedback and sync it in, no manual exports.
Satisfaction on every scorecard
CSAT trends sit beside lifecycle and risk data, so QBRs tell the full story.
Turn data into retention
When scores slide, you see it before they call - and can fix it next review.
Everything the integration does
Simplesat connects to Lifecycle Insights via API to keep client satisfaction data current and ready for every business review.
Connect with your Simplesat API key and Lifecycle Insights imports your feedback as supplemental data, synced automatically and ready to use in client reports.
Walk into every business review with real satisfaction data on the scorecard. CSAT trends per client sit next to lifecycle and asset data, turning QBRs from gut feel into evidence.
What you need
ScalePad Lifecycle Insights
plan:
All plans
Simplesat plan:
All plans
Permissions:
Lifecycle Insights Owner or Admin role
Setup time:
Under 10 minutes
ScalePad Lifecycle Insights is a vCIO and client success platform for MSPs, built to power quarterly business reviews with auto-generated, client-ready presentations covering asset lifecycle, risk, budgets, and roadmaps.
The Simplesat integration connects via API key, adding satisfaction feedback as supplemental data inside Lifecycle Insights. CSAT trends per client sync automatically alongside asset and lifecycle data, so MSPs walk into every QBR with satisfaction scores on the scorecard.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes, where the integration supports it. A negative rating can open a follow-up ticket in Zendesk, Gorgias, Freshdesk, Freshservice, HubSpot, LiveAgent, ConnectWise, Autotask, Halo PSA, SyncroMSP, or Vorex, a follow-up case in Salesforce, or a follow-up issue in Jira. With any helpdesk, a low score can alert the right people by email, Slack, or Microsoft Teams within minutes.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, reporting by agent, customer, and company, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Setup takes a few steps and no code. Depending on the tool, you sign in to connect the two apps, paste a key or link from one into the other, or paste your survey's embed code into its email or signature template. Our API is there for custom builds, but most teams never need it.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact. Every response links back to its original ticket.
