Customer surveys built into Inserve PSA
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link your Simplesat account to Inserve using your API credentials. No developer work required.
Configure
Save a survey as a quick reply. Agents insert it into any ticket reply with one click.
See results
Every response syncs back with ticket context. Track scores by agent, client, and time.
Why Inserve teams choose Simplesat
Inserve handles tickets and time. Simplesat adds a purpose-built feedback layer on top.
Surveys that feel like yours
Send branded CSAT, NPS, or 5-star surveys, one-click from the inbox.
Feedback where agents work
Responses sync back with ticket context, so managers see what was said and where.
Reporting that proves your value
Agent leaderboards, dashboards, and trends for reviews and client QBRs.
Everything the integration does
Simplesat slots into Inserve's quick-reply workflow to capture feedback and pull it back into rich, filterable reporting.
Save a survey as a template, canned response, or quick reply, and agents insert it into any message in one click. Full control over who gets asked, with every response tied back to the agent who sent it.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
What you need
Inserve
plan:
All Inserve plans
Simplesat plan:
All plans
Permissions:
Inserve admin for quick replies
Setup time:
Under 10 minutes
Inserve is a PSA platform built for IT service providers and MSPs, mainly in the Netherlands and Belgium. It combines ticketing, asset management, time registration, projects, and invoicing in one ISO 27001-certified platform.
The Simplesat integration lets agents embed CSAT, NPS, or 5-star surveys in Inserve quick replies, capturing feedback against the exact ticket and agent. Every response syncs back to Simplesat for team dashboards, agent leaderboards, and client trends.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes, where the integration supports it. A negative rating can open a follow-up ticket in Zendesk, Gorgias, Freshdesk, Freshservice, HubSpot, LiveAgent, ConnectWise, Autotask, Halo PSA, SyncroMSP, or Vorex, a follow-up case in Salesforce, or a follow-up issue in Jira. With any helpdesk, a low score can alert the right people by email, Slack, or Microsoft Teams within minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, reporting by agent, customer, and company, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
