Customer Surveys Inside Tigerpaw PSA
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link your Simplesat account to Tigerpaw using your API credentials. No developer work required.
Configure
Embed a one-click CSAT, NPS, or 5-star survey in Tigerpaw's closure emails.
See results
Responses flow into Simplesat dashboards with ticket and agent context.
Why Tigerpaw teams pick Simplesat
Tigerpaw runs your service business. Simplesat adds feedback per technician.
Surveys worth responding to
Branded CSAT, NPS, or 5-star surveys in Tigerpaw's emails - one-click.
Agent-level feedback data
Merge fields pull technician, account, and ticket into each response. Review-ready.
Trend reports and leaderboards
Dashboards track satisfaction by agent, team, and client over time.
Everything the integration does
Simplesat connects to Tigerpaw's ticket-closure emails to automate feedback collection with full agent and ticket attribution.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
What you need
Tigerpaw
plan:
All Tigerpaw (Rev.io PSA) plans
Simplesat plan:
Standard or higher
Permissions:
Tigerpaw admin access for email templates
Setup time:
Under 10 minutes
Tigerpaw Software (now Rev.io PSA) is a long-running PSA and ERP platform for MSPs, telecom providers, and technology service companies, combining ticketing, dispatch, quoting, billing, and account management.
The Simplesat integration embeds CSAT, NPS, or 5-star surveys in Tigerpaw's ticket-closure emails, with merge fields attributing each response to the handling agent, client, and ticket. Responses sync to Simplesat for leaderboards and reporting.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
