Embed surveys in any ActiveCampaign campaign
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link ActiveCampaign with your API key and URL. Contacts sync on activation, ready to survey.
Configure
Paste a Simplesat survey into any campaign or sequence; merge tags identify each respondent.
See results
Responses sync to Simplesat instantly and update each contact's CSAT, NPS, and sentiment.
Integrating Simplesat with
ActiveCampaign
Why ActiveCampaign teams pick us
ActiveCampaign automates the sending. Simplesat tells you how customers actually feel.
Surveys that embed anywhere
Drop a one-click CSAT, NPS, or 5-star survey into any campaign, sequence, or automation.
Feedback tied to the contact
Every response lands on the right contact record - score, comment, and sentiment.
Reporting that proves CX impact
Track CSAT and NPS by campaign, segment, or period; spot at-risk contacts early.
Everything the integration does
Simplesat covers the full loop with ActiveCampaign — delivery inside your campaigns through to contact-level scoring and reporting.
Add a survey to any campaign, or email and seamlessly send to your entire list at once. Dynamic fields within the survey embed identify each response. Set up and send a quarterly NPS campaign within minutes.
Contacts sync from your platform to Simplesat automatically. Lists, segments, and reporting stay accurate with zero CSV wrangling.
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
What you need
ActiveCampaign
plan:
All ActiveCampaign plans (Lite and above)
Simplesat plan:
Standard or higher
Permissions:
ActiveCampaign API key and account URL
Setup time:
Under 10 minutes
ActiveCampaign is a cloud-based marketing automation and CRM platform used by 180,000+ businesses, combining behavioral automation with a built-in CRM for precise segmentation across email, SMS, and WhatsApp.
The Simplesat integration embeds one-click CSAT, NPS, and 5-star surveys into ActiveCampaign campaigns and sequences. Merge tags identify respondents, scores sync to each contact record, and a daily sync keeps contacts current.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
