Add CSAT and NPS surveys to Constant Contact
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Authenticate Constant Contact; a daily sync populates your Simplesat audience.
Configure
Add a Simplesat survey block to any campaign with the custom-code option. One-click from the email.
See results
Responses land in Simplesat live. Each contact gets the latest score, a note, and rating tags.
Why teams pick Simplesat
Constant Contact handles the send. Simplesat captures what subscribers think.
Surveys in any campaign
Embed a one-click CSAT, NPS, or 5-star survey into any Constant Contact email.
Feedback on the contact record
Every response logs as a note and writes back as a score field.
Reporting your leadership can use
Track CSAT and NPS by campaign, segment, or time.
Everything the integration does
Simplesat covers the full loop: survey delivery in campaigns, contact-level scores and sentiment, feedback notes, and a daily contact sync.
Add a survey to any campaign, or email and seamlessly send to your entire list at once. Dynamic fields within the survey embed identify each response. Set up and send a quarterly NPS campaign within minutes.
Add rating and sentiment tags to contacts, segment campaigns by who's delighted and who needs a save: promoters get the referral ask, detractors get the apology.
Contacts sync from your platform to Simplesat automatically. Lists, segments, and reporting stay accurate with zero CSV wrangling.
Each response is added to the contact, building a feedback history anyone on the team can read before their next conversation.
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
What you need
Constant Contact
plan:
All Constant Contact plans (Lite and above)
Simplesat plan:
Standard or higher
Permissions:
Constant Contact account authentication (OAuth)
Setup time:
Under 10 minutes
Constant Contact is an email marketing platform serving 650,000+ small businesses and nonprofits, with drag-and-drop campaigns, automation, social posting, and event management across Lite, Standard, and Premium tiers. It is popular with US nonprofits and local businesses.
The Simplesat integration embeds one-click CSAT, NPS, and 5-star surveys in Constant Contact campaigns. Responses log as notes on contacts, scores and sentiment tags write back, and a daily sync keeps the audience current.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
