Survey learners after every Totara Learn course
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
No OAuth needed. Embed a Simplesat survey in the notification emails Totara sends on completion.
Configure
Paste the survey into Totara's course-completion email template, personalize, and save.
See results
Responses flow into Simplesat in real time. Track satisfaction by course, facilitator, or cohort.
Why Totara teams pick Simplesat
Totara tracks completions. Simplesat measures whether the learning actually worked.
Surveys learners actually complete
One-click CSAT and 5-star ratings in the completion email they already get.
Know which courses work
Every response is attributed to the course and, where set, the facilitator or cohort.
Data that informs L&D decisions
Dashboards show satisfaction trends across programs, cohorts, and time.
Everything the integration does
Simplesat connects to Totara Learn through its notification emails, turning every course or session completion into a satisfaction survey.
Embed surveys in booking confirmations and follow-up emails, so every appointment ends with a feedback ask while the experience is still fresh.
What you need
Totara Learn
plan:
All Totara Learn versions
Simplesat plan:
Standard or higher
Permissions:
Totara admin access to edit email templates
Setup time:
Under 10 minutes
Totara Learn is an enterprise LMS used by 1,500+ organizations and 21 million learners worldwide, mostly in corporate, government, healthcare, and financial services where compliance training is mandatory. It is partner-deployed.
The Simplesat integration embeds a one-click satisfaction survey in the completion notification Totara sends when a learner finishes a course or session, capturing experience while it is fresh. L&D managers track satisfaction by course, facilitator, and cohort.
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
