Embed surveys in any Maileon campaign
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Maileon to Simplesat with your API key. Contacts and campaigns load at once.
Configure
Add a Simplesat survey block to any campaign via the code block. Campaign-ID ties each.
See results
Responses flow into Simplesat in real time. Each contact gets its latest CSAT and NPS.
Why Maileon teams choose Simplesat
Maileon runs your email delivery. Simplesat adds the satisfaction signal in-platform.
Surveys in any campaign
Embed a one-click CSAT, NPS, or 5-star survey in any Maileon campaign.
Feedback tied to the contact
Each response updates the Maileon contact with a score and sentiment.
Reporting you can act on
Dashboards track CSAT and NPS trends across campaigns, proving your program's impact.
Everything the integration does
Simplesat embeds surveys in your Maileon campaigns and writes feedback scores back to contact records — a clean feedback loop.
Add a survey to any campaign, or email and seamlessly send to your entire list at once. Dynamic fields within the survey embed identify each response. Set up and send a quarterly NPS campaign within minutes.
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
What you need
Maileon
plan:
All Maileon plans
Simplesat plan:
Standard or higher
Permissions:
Maileon API key
Setup time:
Under 10 minutes
Maileon is a European email marketing and automation platform from XQueue GmbH in Germany, for businesses that want a GDPR-compliant alternative to US platforms. It offers campaigns, personalization, A/B testing, and automation.
The Simplesat integration embeds one-click CSAT, NPS, and 5-star surveys into Maileon campaigns via a code block. Campaign-ID attribution links every response to its send, with scores writing back to contacts.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
