Turn Easy 8 feedback into action
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to your Easy 8 instance to read issue data and trigger surveys at close.
Configure
Embed a survey in closure emails, map issue fields, and auto-open a follow-up on low scores.
See results
Feedback flows to Simplesat with ticket context; low scores auto-open a follow-up issue.
Why Easy 8 teams pick us
Easy 8 tracks the work. Simplesat measures the outcome and routes issues back.
Surveys in emails users already get
One-click CSAT, NPS, and 5-star in closure notifications - no login.
Feedback treated like any issue
Low scores auto-open a follow-up issue to assign, prioritize, and track.
Reporting that connects CX to delivery
Responses carry issue context, so you slice satisfaction by team or project.
Everything the integration does
Simplesat covers the full loop with Easy 8 — collect at close, enrich with issue data, and route low scores back as work.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
What you need
Easy 8
plan:
All Easy Redmine / Easy8 plans
Simplesat plan:
Standard or higher
Permissions:
Easy 8 admin for email and automation
Setup time:
Under 15 minutes
Easy Redmine (now Easy8) is an adaptive project and work management suite built on Redmine, used by 1,000+ organizations across 80 countries for project management, ITSM, resource planning, and source code management.
The Simplesat integration embeds satisfaction surveys in Easy Redmine's issue-closure emails, enriches responses with ticket context, and can auto-open a follow-up issue when a low score arrives.
Works with your whole stack
Frequently asked questions
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
