Close the feedback loop inside RedmineUP
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 15 minutes
Connect
Link Simplesat to your RedmineUP instance to access issue data and trigger surveys.
Configure
Embed a survey in closure emails or a canned response. Map issue details and set low-score rules.
See results
Responses arrive with issue context. Low scores auto-open a follow-up issue in RedmineUP.
Why RedmineUP teams pick Simplesat
RedmineUP adds boards, helpdesk, and CRM to Redmine. Simplesat adds the feedback loop.
Surveys that fit how agents work
Embed in closure emails or save as a canned response for any reply.
Every low score becomes an issue
A negative response auto-opens a follow-up issue in RedmineUP, ready to work.
Satisfaction data next to your work
Each response carries issue context. Slice CSAT and NPS by project or team.
Everything the integration does
Simplesat collects responses from ticket emails and agent replies, enriches them with issue context, and routes low scores back as issues.
Save a survey as a template, canned response, or quick reply, and agents insert it into any message with one click. Full control over who gets asked, with responses attributed to the agent who sent it.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Feedback can be actioned immediately by creating a ticket in your helpdesk. Close the loop with unhappy customers before they churn, and make sure the positively engaged customers hear back too!
All related feedback information syncs to custom fields in your helpdesk, accessible directly where the data can be made useful.
What you need
RedmineUP
plan:
All plans (plugins and RedmineUP Cloud)
Simplesat plan:
Standard or higher
Permissions:
RedmineUP admin access
Setup time:
Under 15 minutes
RedmineUP extends open-source Redmine with agile boards, helpdesk, CRM, HR, invoicing, and resource management. Development and IT teams worldwide use it to turn Redmine into a full project and service suite.
The Simplesat integration embeds satisfaction surveys in RedmineUP's issue-closure emails and canned responses, enriches each response with issue context, and auto-creates follow-up issues when low scores arrive. Dashboards track satisfaction by project, assignee, and priority.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
