Bring customer feedback into Monday.com
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 15 minutes
Connect
Link Simplesat to your Monday.com workspace to sync item context and response data.
Configure
Save a Simplesat survey as a Monday.com email template and map item details to each response.
See results
Feedback flows into Simplesat with Monday.com item data. Track trends by project or owner.
Integrating Simplesat with
Monday.com
Why Monday.com teams choose us
Monday.com is where work lives. Simplesat makes feedback a native part of it.
Surveys that fit your workflow
Save a survey as a Monday.com email template and insert it in one click.
Feedback alongside the work
Every response is enriched with the linked Monday.com item - project, owner, customer.
Data with your delivery metrics
Slice CSAT and NPS by account, member, or project. Share live dashboards.
Everything the integration does
Simplesat connects to Monday.com across collecting and reporting, making customer satisfaction part of your project workflow.
Save a survey as a template, canned response, or quick reply, and agents insert it into any message with one click. Full control over who gets asked, with responses attributed to the agent who sent it.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
What you need
Monday.com
plan:
All Monday.com plans
Simplesat plan:
Standard or higher
Permissions:
Monday.com access to edit email templates
Setup time:
Under 15 minutes
Monday.com is a cloud-based work management platform used by 245,000+ organizations worldwide to plan and track projects, campaigns, and workflows. Its board-based interface supports project management, CRM, and customer success, with automation and reporting built in.
The Simplesat integration embeds surveys in Monday.com email templates and enriches each response with item context - ID, name, assignee, customer. Responses sync to Simplesat to track trends by project, owner, and account.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
