CSAT & NPS surveys inside Jira Service Management
Live in minutes
70+ Integrations
No extra tools for most setups
Feedback on every resolved issue
Connect
Link Jira to Simplesat with your API credentials. Issues, queues, and workflows are unchanged.
Configure
Embed a survey in JSM resolution emails; install the Simplesat app to show feedback on issues.
See results
Feedback posts back as an issue comment, tags rating and sentiment, and feeds dashboards.
Integrating Simplesat with
Jira
Why JSM teams pick Simplesat
JSM's native CSAT covers the basics. Simplesat adds multi-metric surveys and reporting.
Surveys beyond a thumbs-up
Branded CSAT, NPS, or 5-star surveys with follow-ups, embedded in JSM emails.
Feedback on the issue, where agents work
The Simplesat app for Jira shows ratings, comments, and tags on the panel.
Agent leaderboards and CX reporting
Track CSAT by agent, team, and project, and surface trends in QBRs.
Simplesat vs. JSM surveys
JSM has a solid native CSAT and survey builder. Simplesat adds multi-metric, branded surveys inside the issue workflow.
Everything the integration does
The full feedback loop with Jira — collect in JSM emails, surface on the issue with the Simplesat app, and write results back to reporting.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Install Simplesat's app for Jira and feedback appears right on the issue. No tab-switching to find out how the requester felt.
Feedback information lands as tags or labels directly on the ticket: instant filters for reporting in the tools your team already uses.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
Feedback can be actioned immediately by creating a ticket in your helpdesk. Close the loop with unhappy customers before they churn, and make sure the positively engaged customers hear back too!
All related feedback information syncs to custom fields in your helpdesk, accessible directly where the data can be made useful.
What you need
Jira
plan:
JSM Free, Standard, Premium, or Enterprise
Simplesat plan:
Standard or higher
Permissions:
Jira admin for notifications and app install
Setup time:
Under 15 minutes
Jira Service Management (JSM) is Atlassian's ITSM and service desk platform, used worldwide to manage incidents, service requests, changes, and problems, and widely adopted by DevOps teams.
The Simplesat integration embeds CSAT, NPS, and 5-star surveys in JSM resolution emails. Feedback posts back as an issue comment, tags rating and sentiment, syncs to custom fields, and shows in the Simplesat app for Jira.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
