Push customer feedback into Smartsheet
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 15 minutes
Connect
Authenticate Simplesat with Smartsheet. It connects via the API to write feedback rows to your sheet.
Configure
Map response fields - score, comment, name, type, date - to your columns. Pick the sheet.
See results
Every response appends a row automatically. See CSAT beside project rows you already use.
Why Smartsheet teams pick Simplesat
Smartsheet tracks the work; Simplesat tracks satisfaction in your sheets.
Feedback in your format
Every response pushes a mapped row - score, comment, date. No manual entry.
Two-way sync, records aligned
Update a row in Smartsheet and it syncs back to the Simplesat record.
Report here, analyze there
Simplesat shows trends; Smartsheet gives row-level data to model.
Everything the integration does
Simplesat connects to Smartsheet with two-way sync — pushing feedback into sheets and pulling updates back to customer records.
Feedback flows from Simplesat into your sheets, and sheet updates can flow back as customer updates in Simplesat. Keep satisfaction data wherever your team plans the work.
What you need
Smartsheet
plan:
All Smartsheet plans (Pro, Business, Ent.)
Simplesat plan:
Standard or higher
Permissions:
Smartsheet edit access; API access (all plans)
Setup time:
Under 15 minutes
Smartsheet is a cloud-based work and project management platform used by teams of all sizes to plan, track, automate, and report on work in a spreadsheet-style interface, with Gantt charts, forms, automations, and dashboards.
The Simplesat integration syncs feedback into Smartsheet: every new response appends a row with name, score, comment, type, and timestamp mapped to your columns. Sheet updates can optionally sync back to Simplesat customer records.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
