Customer feedback surveys inside ServiceNow
Live in minutes
70+ Integrations
No extra tools for most setups
Add one-click surveys to ServiceNow
Connect
Link ServiceNow to Simplesat with your instance credentials - no scripting, just notification config.
Configure
Embed a CSAT, NPS, or 5-star survey in resolution emails. Merge fields attribute each response.
See results
Feedback tags the record, syncs scores to custom fields, and flows into Simplesat dashboards.
Integrating Simplesat with
ServiceNow
Why ServiceNow teams pick us
ServiceNow's Surveys module is portal-based. Simplesat adds one-click email surveys.
One click from the inbox
Embed CSAT, NPS, or 5-star in resolution emails - customers respond without the portal.
Scores on the record
Every response tags the record and syncs scores to custom fields, visible in native views.
Reporting for IT leaders
Leaderboards, CSAT trend dashboards, and team reporting for service reviews and improvement.
Simplesat vs. ServiceNow surveys
ServiceNow Surveys & Assessments is a platform tool. Simplesat is one-click email surveys and reporting.
Everything the integration does
The Simplesat + ServiceNow integration ties one-click email surveys to incident and request resolution, writing scores back to records.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Feedback information lands as tags or labels directly on the ticket: instant filters for reporting in the tools your team already uses.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
All related feedback information syncs to custom fields in your helpdesk, accessible directly where the data can be made useful.
What you need
ServiceNow
plan:
ServiceNow ITSM or CSM (any edition)
Simplesat plan:
Standard or higher
Permissions:
ServiceNow admin for notification templates
Setup time:
15–30 minutes
ServiceNow is the leading enterprise IT service management and digital workflow platform, used by thousands of large organizations to manage IT, HR, customer service, and security workflows on the Now Platform.
The Simplesat integration adds one-click CSAT, NPS, and 5-star surveys to ServiceNow's resolution emails, with merge fields attributing each response. Scores sync back to records as custom fields and tags, powering agent leaderboards and team dashboards in Simplesat.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
