Automated CSAT & NPS surveys inside Xurrent
Live in minutes
70+ Integrations
No extra tools for most setups
Automated feedback — live in minutes
Connect
Link your Xurrent environment to Simplesat. Contacts sync on activation, with daily updates after.
Configure
Send surveys at request completion or in closure emails. Merge fields attribute responses.
See results
Feedback posts to the request as an internal note. Responses flow to dashboards.
Why Xurrent teams choose Simplesat
Xurrent runs ITSM. Simplesat adds the feedback layer — auto-triggered surveys.
Surveys that run themselves
Simplesat sends a survey when a Xurrent request completes - no agent effort.
Feedback where agents work
Every response posts to the request as an internal note, in the agent's queue.
Reporting for service teams
Track satisfaction by agent, team, and service. Leaderboards and trends.
Everything the integration does
The integration automates the loop — surveys at request completion, results written back to requests, and dashboards.
Contacts sync from your platform to Simplesat automatically. Lists, segments, and reporting stay accurate with zero CSV wrangling.
Close a ticket, send a survey. Your helpdesk triggers it—either with a Simplesat survey embed in the closure email, or via an event-based email when the ticket is marked closed—so feedback collection runs itself: no agent effort, no manual exports, no missed customers.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
What you need
Xurrent
plan:
All Xurrent plans
Simplesat plan:
All plans
Permissions:
Xurrent admin for workflows and templates
Setup time:
Under 15 minutes
Xurrent (formerly 4me) is an AI-powered IT and enterprise service management platform for ITSM and ESM across departments - IT, HR, facilities. Rebranded from 4me in 2024, it is SaaS-first and ITIL-aligned.
The Simplesat integration automates survey delivery at request completion and embeds surveys in closure emails, with daily contact sync. Feedback posts back to the request as an internal note with full context.
Works with your whole stack
Frequently asked questions
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes, where the integration supports it. A negative rating can open a follow-up ticket in Zendesk, Gorgias, Freshdesk, Freshservice, HubSpot, LiveAgent, ConnectWise, Autotask, Halo PSA, SyncroMSP, or Vorex, a follow-up case in Salesforce, or a follow-up issue in Jira. With any helpdesk, a low score can alert the right people by email, Slack, or Microsoft Teams within minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, reporting by agent, customer, and company, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Setup takes a few steps and no code. Depending on the tool, you sign in to connect the two apps, paste a key or link from one into the other, or paste your survey's embed code into its email or signature template. Our API is there for custom builds, but most teams never need it.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
