CSAT & NPS surveys inside SolarWinds Service Desk
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Branded surveys in SolarWinds
Connect
Link SolarWinds Service Desk to Simplesat with your account credentials. No code, no workflow changes.
Configure
Embed a CSAT, NPS, or 5-star survey in SolarWinds' resolution emails.
See results
Responses flow into Simplesat dashboards in real time. Track satisfaction by agent, team, or date.
Why SolarWinds teams pick Simplesat
SolarWinds has CSAT. Simplesat steps up: branded, multi-metric surveys.
Surveys that reflect your brand
Send branded CSAT, NPS, or 5-star surveys in resolution emails.
Every response tied to a ticket
Merge fields attribute each response to the agent, customer, and ticket.
Reporting built for IT managers
Dashboards surface CSAT trends, agent comparisons, and team reporting.
Simplesat vs. SolarWinds native
SolarWinds ships a CSAT engine. Simplesat is where teams go for multi-metric surveys and richer reporting.
What the integration does
The Simplesat + SolarWinds Service Desk integration adds branded, multi-metric surveys to your ticket-closure emails.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
What you need
SolarWinds
plan:
Essentials, Advanced, or Premier
Simplesat plan:
Standard or higher
Permissions:
SolarWinds admin access for email templates
Setup time:
Under 10 minutes
SolarWinds Service Desk is a cloud-based ITSM platform used by small and mid-sized IT teams for incident management, service requests, change management, and asset tracking, with AI features like ticket summarization.
The Simplesat integration adds one-click CSAT, NPS, and 5-star surveys to SolarWinds' ticket-resolution emails, so customers rate from their inbox without a portal login. All responses flow into dashboards for agent performance and team satisfaction reporting.
Works with your whole stack
Frequently asked questions
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
