CSAT, NPS, and 5-star surveys inside TOPdesk
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link TOPdesk to Simplesat. Contacts sync on activation with daily updates, no CSV work.
Configure
Embed a survey in TOPdesk's call-closure emails; merge fields attribute each response.
See results
Feedback posts to the ticket as a note, updates contacts, and powers Simplesat dashboards.
Why TOPdesk teams choose Simplesat
TOPdesk's star rating is a baseline. Simplesat adds multi-metric surveys and reporting.
Beyond a star rating
Send branded CSAT, NPS, or 5-star surveys in TOPdesk's closure emails, rated in one click.
Feedback where your team works
Responses post to the TOPdesk ticket as a note and update the contact record.
Reporting for service managers
Dashboards track CSAT trends by operator and team and surface leaderboards.
Simplesat vs. TOPdesk surveys
TOPdesk's native CSAT is a 1–5 star rating. Simplesat adds multi-metric, branded surveys and richer reporting.
Everything the integration does
The full feedback loop with TOPdesk — collect in notification emails, write back into tickets, keep contacts current, and power reporting.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Contacts sync from your platform to Simplesat automatically. Lists, segments, and reporting stay accurate with zero CSV wrangling.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
What you need
TOPdesk
plan:
All TOPdesk plans (SaaS)
Simplesat plan:
Standard or higher
Permissions:
TOPdesk admin for email templates and API
Setup time:
Under 10 minutes
TOPdesk is a service management platform used by IT, facilities, and HR teams, mostly in Europe and increasingly globally, to manage service requests, incidents, assets, and self-service portals.
The Simplesat integration embeds CSAT, NPS, and 5-star surveys in TOPdesk's call-closure emails. Feedback posts back to the ticket as a note, updates contacts, and powers operator leaderboards and dashboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
