Release notes

Always shipping

Every feature, fix, and improvement we ship.

Apply now

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

October 8, 2026

Feature

Score over time

Your score now shows as a line on the Answers over time chart, one point for each day, week, month or quarter. Set the range to Last 365 days and pick Month, and you have a year of monthly scores in one chart. Download it as a PNG and the line comes with it, ready to drop into this month's report.

October 1, 2026

Roundup

September 2026 roundup: industry benchmarks, file upload questions, and more

We built our 2026 CSAT and NPS benchmark report from 3.5 million survey responses. It puts Technology at 92.4% CSAT and Retail & Wholesale at 78.5%.

September 28, 2026

Feature

Industry benchmarks

Industry benchmarks answer the question behind every CSAT and NPS score: is that actually good? Your dashboards show the average for companies in your industry alongside your own score.

September 22, 2026

Feature

File upload questions

When a customer leaves a low rating because their order arrived damaged, your first reply is usually a request for a photo. Then the ticket sits until they send one, if they ever do. With the new File upload question, the photo comes in with the rating, so your first reply can be the fix.

September 1, 2026

Feature

Simplesat MCP integration

Simplesat connects to AI assistants like Claude, Codex, and Gemini, so a question about your feedback gets a real answer in plain language. The numbers come from your own live data and match your dashboard.

September 1, 2026

Feature

Merge tags in call-to-action buttons

A call-to-action button can now build the right link for each customer at the moment they answer, from ticket data you already send. One survey serves 25 stores, and scores stay in one report.