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July 23, 2026
Feature
Flexible question ordering
Survey questions can now go in any order, so a question like "Was your issue resolved?" can sit before the CSAT rating. The metric stays accurate no matter where it appears in the survey.
July 16, 2026
Feature
Flip choice order
Consistent rating icon order: set the order once and every respondent sees it the same way, on every surface and device.
June 10, 2026
Integration
Decagon integration
Simplesat connects with Decagon to help you measure CSAT on AI conversations. Trigger surveys with topic tags and import Decagon CSAT scores so all feedback lives in Simplesat.
June 10, 2026
Integration
Databricks integration
Simplesat feedback syncs directly to Databricks, so lakehouse teams can report on satisfaction data without needing intermediary tools or manual exports.
June 10, 2026
Integration
LogMeIn Rescue integration
If your team runs remote support through LogMeIn Rescue, you can now collect CSAT and NPS feedback with session details attached to every response.
May 27, 2026
Feature
Team members
Manage your full agent roster in Simplesat. The new Team members section lets admins merge duplicates, create groups, map users, and protect synced fields for cleaner CSAT reporting.
