Simplesat vs. AskNicely
The best AskNicely alternative for support teams
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Simplesat runs CSAT, NPS, and 5-star surveys on the support conversations your team handles, with published pricing and no sales call.
AskNicely
is best for...
Businesses running many locations or field crews, where the score has to reach the crew.
Simplesat is best for...
Support teams whose frontline is a ticket queue, not a counter, a van, or a clinic.
Simplesat vs. AskNicely
Why teams switch
Built around the ticket queue
Surveys trigger when a conversation closes in your helpdesk, and the rating returns on that conversation.
Published pricing, no quote
Compare plans on the site, start a trial, and upgrade yourself. There is no sales call to book first.
Running the same day
Sign up, connect your helpdesk, and send your first surveys the same afternoon. Nothing to implement.
Where
AskNicely
wins
Switch from
AskNicely
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
Frequently asked questions
What does Simplesat write back to the ticket?
The rating, sentiment, and comment, applied as tags and fields on the originating ticket. The exact format varies by helpdesk, but the result is the same: feedback you can filter, view, and trigger on.
Can Simplesat run relationship and transactional NPS?
Both. Run scheduled relationship NPS, and event-triggered transactional NPS from the same place.
Can Simplesat replace an AskNicely NPS program?
If the NPS you care about comes from service interactions, yes. Simplesat measures CSAT, NPS, CES, and 5-star, including relationship and transactional NPS, sends from your helpdesk, and posts each response back on the ticket with the agent named, so the score and the work stay attached. What Simplesat does not try to replace is the rest of the AskNicely operating layer: a dedicated app for staff who never open a helpdesk, screens in a break room, and coaching built around locations. If your team works in a ticket queue, that layer was never the part you were using, only the part you were paying for. If your team works in vans, clinics, or storefronts, AskNicely is the better fit and this page is not for you.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I report by agent, with leaderboards and per-agent views?
Yes. Leaderboards rank agents and teams by score, and you can build custom dashboards filtered to a team or a single agent, with per-widget filters for side-by-side views. Saved pivot reports break performance down by team member, team, or quarter, and permissions can limit agents to their own feedback.
What happens when my reporting needs to be deeper than what Simplesat offers?
Simplesat is designed to answer ~80% of the questions you'd ask in a standup or weekly review - out of the box. For deeper analysis, you have three paths: export to Sheets for one-off cuts, connect your BI tool for dashboards in your stack, or query via MCP from any AI assistant. We don't compete with your BI tool. We feed it.
Can I send surveys by SMS or embed them in email signatures?
Signatures, yes: embed live surveys in Outlook, Gmail, Exclaimer, CodeTwo, and similar tools with agent attribution intact. For SMS, surveys travel as links through your existing SMS or phone system - like Aircall or Gladly - rather than Simplesat texting customers directly.
