Simplesat vs. AskNicely
The AskNicely alternative for a frontline that answers tickets
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Your agents already spend their day in the helpdesk. Simplesat asks for the rating in your support email and shows them their results right there.
AskNicely
is best for...
Businesses with staff across many locations or in the field, where each score has to travel to whoever earned it.
Simplesat is best for...
Support teams on Zendesk, Gladly, Gorgias, and other helpdesks, where everyone being rated works the same queue.
Simplesat vs. AskNicely
Why teams switch
The question comes with your reply
Customers rate the help in the support email that delivered it, not a separate one. Picking a rating opens a short survey where they can say more.
Low scores reach whoever can fix them
A negative rating can open a follow-up ticket in Zendesk, Gorgias, Freshdesk, or HubSpot. Alerts by email, Slack, or Teams go to the right people.
Agents see results without another app
Feedback shows up inside the helpdesk, with no Simplesat login, and every plan covers as many agents as you have. Good ratings can post to Slack or Teams.
Where
AskNicely
wins
Switch from
AskNicely
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
What is
AskNicely
AskNicely is a customer feedback platform for businesses with many locations or field teams, from pest control to healthcare. It says more than 1,000 companies use it. It runs CSAT, NPS, 5-star, and CES surveys, with NPS first, and it's built to get results to frontline staff wherever they work.
For a support team, the people who earn the scores already work in one place: the helpdesk. So reach across locations matters less, and how you ask matters more. AskNicely's Zendesk survey comes as a separate email once the ticket closes. Simplesat puts the rating in the support reply itself.
Frequently asked questions
AskNicely already works with Zendesk. What's different?
Mainly, which email the rating arrives in. When a Zendesk ticket closes, a trigger has AskNicely send its own survey email, and the response can come back as a new ticket or as an update to the original: a private comment, a tag, or mapped fields. Simplesat puts the rating in the support email the customer already has, and the response goes back on the original ticket as an internal note. It can also add the rating and sentiment as ticket tags and sync feedback to custom fields.
Does it work with Gladly?
Yes. In Gladly, each response shows inside the conversation it's about, and a negative rating can create a task. Alerts by email, Slack, or Microsoft Teams can reach anyone else who should know.
Do we have to move everything off AskNicely?
No. If your field teams or locations rely on AskNicely's app and coaching, keep it for them and move only support's surveys. If you'd rather run company NPS in Simplesat as well, it can send NPS by recurring email, by link or SMS link, or on your website.
What does moving our program off AskNicely involve?
You set it up yourselves: create a survey, connect your helpdesk, and add the survey to your email templates. Most teams are collecting feedback within a few days, and larger rollouts, with custom triggers, several brands, or a security review, can take a few weeks. Importing past responses from a CSV file is free, a date column keeps each one's original date, and our team can help. An AskNicely cancellation takes effect at the end of the contract term, so plan the switch around your renewal date.
Does Simplesat analyze written comments?
Yes. From the Pro plan up, AI detects topics and sentiment in written comments automatically. On Starter, your team tags topics by hand.
How does pricing compare?
Both price by response volume. Simplesat publishes its prices, bills monthly or annually, and offers a 14-day free trial with no credit card; Enterprise is quoted and billed annually. AskNicely sells three plans (Learn, Grow, and Transform) through its sales team without published prices, and offers a personalized demo instead of a free trial. Its plans are mainly annual, with discounts for multi-year terms, and it also has a limited free plan with 500 surveys a year.
