Simplesat vs. SurveySparrow
The SurveySparrow alternative built around the support conversation
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SurveySparrow's Zendesk, Freshdesk, and Intercom connections start on Business, its top self-serve plan. In Simplesat, they come with every plan.
SurveySparrow
is best for...
Companies that want one platform for every survey, built to draw out more and better answers from whoever they ask.
Simplesat is best for...
Support and CX teams that want to know how each conversation went, who handled it, and which ones need a follow-up.
Simplesat vs. SurveySparrow
Why teams switch
As many surveys as support needs
CSAT, NPS, CES, and 5-star surveys come with every plan. SurveySparrow's self-serve plans allow one active CX survey, and its CX Suite is sold separately.
Results for each person on the team
With your helpdesk connected and survey links set up, each rating comes back with the agent who handled the ticket and counts toward their results.
Bad ratings reach whoever can fix them
A bad rating can send an alert by email, Slack, or Teams and open a follow-up ticket in Zendesk, Freshdesk, and others, where your team already works.
Where
SurveySparrow
wins
Switch from
SurveySparrow
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
What is
SurveySparrow
SurveySparrow calls itself an "AI-Powered Customer Feedback Platform." AI agents ask follow-up questions, and its analysis picks out themes, sentiment, and key drivers. Its use cases run from customer experience, marketing, and sales to employee and product experience, market research, and forms.
Support is one use case among many there, and the parts a support team leans on start on Business, SurveySparrow's top self-serve plan: the Zendesk, Freshdesk, and Intercom connections, and ticketing for follow-ups. Simplesat is built around the support conversation and connects to those helpdesks on every plan.
Frequently asked questions
Which SurveySparrow plan connects to our helpdesk?
If you're on Zendesk, Freshdesk, or Intercom, it's Business, SurveySparrow's top self-serve plan, or Enterprise. Turning responses into tickets also starts on Business. In Simplesat, every helpdesk integration comes with every plan, except Salesforce, which starts on Pro.
SurveySparrow already works with Zendesk. What's different?
SurveySparrow's Zendesk app does a lot, starting on Business. It emails a survey to the requester when a ticket is solved, can update the rated ticket when its ID is passed into the survey, and can turn a low score into a ticket in SurveySparrow's own ticketing. The difference is what Simplesat does with the person who handled the conversation: with Zendesk connected and survey links set up, each rating comes back with that team member and adds to their results and the leaderboard. They see it in Zendesk without a Simplesat login, and Simplesat's Zendesk integration comes with every plan.
We're on Intercom. How do the two compare?
SurveySparrow can send an NPS survey inside an Intercom chat, and the score shows on the customer's Intercom profile. Simplesat runs its survey inside the Messenger, in Intercom's styling rather than your brand, and the response can come back to the rated conversation as a note, tags, and conversation attributes.
Can we keep SurveySparrow for our other surveys?
Yes. Move support's CSAT, NPS, and CES to Simplesat, and leave employee pulse checks, 360° assessments, research, and forms where they are. If you'd like your company-wide NPS score next to support's, Simplesat can also send NPS by recurring email.
Can we bring our past responses?
Yes. Export them from SurveySparrow as a CSV file and import it into Simplesat, mapping the columns by hand, since there's no SurveySparrow preset. A date column keeps each response's original date, so your history doesn't restart the day you switch. Migration help comes with every plan.
How do the plans compare?
SurveySparrow has a free plan, then Basic, Starter, and Business, billed quarterly or yearly. Its CX Suite for CSAT, NPS, and CES is sold separately, with no published price. Simplesat's plans are published and based on monthly responses, billed monthly or annually, with unlimited surveys and no limit on how many agents are rated. Try it free for 14 days, no credit card needed.
