Simplesat vs. Mopinion
The Mopinion alternative for feedback on conversations, not clicks
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Mopinion helps your digital team understand the website and the app. Simplesat helps your service team understand how each conversation went, how customers feel over time, and how each person on the team is doing.
Mopinion
is best for...
Digital and UX teams that need each answer to come back with the page, the device, and the clicks that led to it.
Simplesat is best for...
Service teams that need each rating to come back with the customer, the ticket, and the team member who handled it.
Simplesat vs. Mopinion
Why teams switch
Agents see how each conversation landed
Simplesat can write each rating back onto the ticket it's about, so the agent who handled it sees it right there, no Simplesat login needed.
A bad rating starts the follow-up
A low score can open a follow-up ticket in Zendesk and other helpdesks, or a task in Gladly, and alert your team by email, Slack, or Microsoft Teams.
Results by person, not by page
Dashboards show each team member's results and the comments behind them, so coaching starts from what customers actually said.
Where
Mopinion
wins
Switch from
Mopinion
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
What is
Mopinion
Mopinion is feedback software for websites, apps, and email, sold to everyone from UX designers to product managers and CX teams. Its tagline sums up what it does best: "You know what users are doing. Now find out why."
A support team asks a different question: how did the conversation go, and who handled it? Mopinion reports results by URL, browser, and device type, and handles follow-up in its own feedback inbox. Support needs each rating on the ticket that was rated and results by team member, and Simplesat is built around both.
Frequently asked questions
Does Mopinion connect to our helpdesk?
Yes. Mopinion can turn a response into a new ticket, by an email alert to the helpdesk's inbound address, a webhook through Zapier into Zendesk, or Web-to-Case in Salesforce. That works when a comment needs your team to act on it, but its documentation doesn't describe writing a rating onto the conversation that was rated, or showing results by the agent who handled it. With your helpdesk connected and survey links set up, Simplesat does both.
Can we keep Mopinion for the website and app?
Yes. Leave Mopinion where your digital team uses it, on the website and in the app, and run CSAT after support conversations and recurring NPS in Simplesat. The digital team keeps its targeting and its click trails, and your team gets feedback organized around its conversations and its people.
Does Simplesat run website surveys?
Yes, with a web embed. It shows a survey by page URL, audience, and frequency rules, after a delay you set, and opens from the bottom of the page. It doesn't target by behavior, offer other formats, take feedback on page elements, or run in a native app. If you need those, Mopinion is the better fit.
Can our past feedback come with us?
Yes. Export your feedback from Mopinion to Excel, save the file as a CSV, and import it into Simplesat, mapping the columns by hand. A date column keeps each response's original date, so last year's scores stay in last year. Our team helps with the import on every plan.
How does Simplesat's pricing work?
Prices are published and based on how many responses you get each month, billed monthly or annually, and Enterprise is quoted. Every plan includes CSAT, NPS, CES, and 5-star surveys, as many agents as you have, and every integration except Salesforce, which starts on Pro. Admins and managers who log in have an allowance by plan. Try it free for 14 days, no credit card needed.
Who owns Mopinion now?
Netigate, a European experience management company. The acquisition was announced in September 2025.
