Simplesat vs. Crewhu
The best Crewhu alternative for MSPs
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Simplesat runs CSAT, NPS, CES, and 5-star surveys from your PSA, with follow-up questions that change with the rating.
Crewhu
is best for...
MSPs that want the engagement program itself, with client feedback feeding it.
Simplesat is best for...
MSPs that want the client feedback data without a recognition program to run.
Simplesat vs. Crewhu
Why teams switch
The reason behind the rating
Follow-up questions change with the score, so a low rating comes back with an explanation attached.
Start today, no onboarding
Sign up, connect your PSA, and send your first surveys the same day. Published pricing, no onboarding fee.
The whole crew, included
Survey as many technicians as you like on any plan. The people being rated are never counted as seats.
Where
Crewhu
wins
Switch from
Crewhu
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
Frequently asked questions
Can positive ratings post to Slack or Teams automatically?
Yes. Set a notification rule filtered to positive ratings and every win posts to the channel you choose, with the score, the customer's comment, and the agent's name.
Can Simplesat replace Crewhu if we only use it for CSAT?
Yes, and it is the most common reason MSPs move. Simplesat covers the feedback side end to end: CSAT, NPS, CES, and 5-star surveys triggered from ConnectWise, Autotask, or Halo, one-click ratings in the emails you already send, follow-up questions that change with the score, and ratings posted back onto the ticket. Positive ratings can post to a Slack or Microsoft Teams channel, and there are real-time leaderboards plus per-technician and per-team reporting. What Simplesat does not have is the rest of Crewhu: no badge currency, no prize store, and no contests built on PSA, CRM, or VoIP metrics. If your team is actively running that program, keep it and put Simplesat underneath it as the feedback layer. If the badges never took hold and the CSAT is the part you rely on, you are buying a recognition platform to run a survey.
Do technicians get credited correctly for their surveys?
Yes. Each response is attributed to the technician on the ticket, so leaderboards and per-technician reporting stay accurate, and feedback lands with the right person.
Can I report by agent, with leaderboards and per-agent views?
Yes. Leaderboards rank agents and teams by score, and you can build custom dashboards filtered to a team or a single agent, with per-widget filters for side-by-side views. Saved pivot reports break performance down by team member, team, or quarter, and permissions can limit agents to their own feedback.
Can follow-up questions change based on the rating?
Yes. Require a comment on low ratings, branch promoters and detractors to different questions, and show questions only when relevant. Follow-up question logic is included on every plan; question visibility rules start on Pro.
What's the difference between account users and team members?
Account users are the admins and managers who log in to build surveys, dashboards, and reports; plans include 5 to 30, and Enterprise scales further. Team members are the agents and technicians receiving feedback, and they're unlimited on every plan. They see feedback inside your helpdesk without a Simplesat login, and stakeholders can receive scheduled reports without an account.
